Terms & Conditions
TERMS & CONDITIONS
Revenue Pulse Standard Terms and Conditions
Overview and Approach: These terms and conditions are incorporated into and are a part of all Statements of Work (“SOW”) between the customer named in the SOW (“Client”) and Revenue Pulse Inc(“RP”). Acceptance of an SOW by RP is conditional upon Client’s acceptance of the terms and conditions herein irrespective of whether Client accepts these terms and conditions by written acknowledgement, by implication or by acceptance of services and/or deliverables ordered herein. These terms and conditions and those contained in the SOW comprise the entire agreement of the parties relating to the subject matter hereof and replace and supersede any provisions on Client’s purchase orders, if any, which are in addition or inconsistent therewith. Provisions, terms and conditions within any purchase order or other document submitted by Client to RP are hereby expressly rejected and are not binding upon RP without its specific written consent. The provisions of an SOW and these terms and conditions shall not be supplemented by any usage of trade or any course of prior dealings or acquiescence in any course of performance between the parties. To the extent there is any contradiction, inconsistency or ambiguity between these terms and conditions and an SOW, the SOW will govern but only to the extent required to resolve such conflict.
Statement of Work: Changes to a SOW will be dealt with in accordance with Appendix A attached hereto: Project Change Control Procedure.
Your Responsibilities: The completion of the services depends on the full commitment and participation of Client’s management and personnel. The responsibilities listed in this section are in addition to those responsibilities specified in the SOW, and are to be provided at no charge to RP. RP’s performance is predicated upon the following responsibilities being fulfilled by Client. Delays in performance of these responsibilities may result in additional cost and/or delay of the completion of the project, and will be handled in accordance with Appendix A. You agree to the following:
Your Main Point of Contact
Prior to the start of a SOW, Client will designate a person called your Main Point of Contact who will be the focal point for RP’s communications relative to all matters related to the services and will have the authority to act on behalf of Client in all matters regarding the services. Your Main Point of Contact’s responsibilities include:
– Manage your personnel and responsibilities for this project.
– Serve as the interface between RP and all your departments participating in the project.
– Administer the Project Change Control Procedure set forth in Appendix A with the RP Manager, including seek and receive signatures for project change requests.
– Participate in project status meetings.
– Obtain and provide information, data, and decisions within three working days of RP’s request unless both parties agree in writing to a different response time.
– Resolve deviations from the estimated schedule, which may be caused by Client.
– Help resolve project issues and escalate issues within your organization, as necessary.
– Create, with RP’s assistance, the project plan for the performance of the SOW which will include the, activities, tasks, assignments, milestones and estimates.
– Other Responsibilities
Ensure that your staff is available to provide such assistance as RP reasonably requires and that RP is given reasonable access to your senior management, as well as any members of your staff and consultants to enable RP to provide the services, if any. You will ensure that they have the appropriate skills and experience. If they fail to perform as required, you will make suitable additional or alternative personnel available.
Provide all information and materials reasonably required to enable RP to provide the services, if any. RP will not be liable for any loss, damage or deficiencies in the services, if any, arising from inaccurate, incomplete, or otherwise defective information and materials supplied by you.
Make final selection of solution and technical architectures.
Supply all prerequisite hardware and software to be used during the performance of the applicable SOW. This does not include any hardware or software normally used by RP employees or consultants in the performance of their day-to-day responsibilities with RP.
Allow RP to store and use your business contact information (your employees’ and consultants’ names, business phone numbers, and business e-mail addresses) anywhere they do business. Such information will be processed and used exclusively in connection with our business relationship and may be provided to employees and contractors acting on RP’s behalf for uses consistent with our business relationship. Such information will be not be used to contact you for the purpose of selling or marketing other products or services from RP.
Intellectual Property: Each party shall continue to own all inventions, patents, copyright, trade secrets, know-how and show-how and other intellectual property and title, rights and interest therein (“IP”) disclosed by either party to the other or used in the performance of the services (“Background IP”). To the extent that RP incorporates any of its Background IP into a deliverable RP hereby grants to Client a royalty-free, non-exclusive, non-transferable license to use such Background IP in your products. Client shall not however: (a) modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense RP’s Background IP on a stand-alone basis; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive RP’s Background IP; or (c) transfer, rent, lease, lend, or sublicense RP’s Background IP on a stand-alone basis. This Section does not apply to RP’s commercially available software that will be governed under a separate software license agreement between the parties. Subject to the foregoing RP shall own all IP in the deliverables provided to Client as a result of performing the services.
Termination: Either party may at its option terminate any SOW in whole or in part for cause: (i) if the other party fails to perform any material term or condition of the SOW or these terms and conditions, and fails to remedy such failure within thirty (30) calendar days after receipt of written notice of such default; (ii) in the event that any proceedings are commenced against the other party or such party seeks protection under bankruptcy, insolvency, or other debtor’s relief law or (iii) the other party becomes insolvent or dissolves. If Client terminates Client shall pay RP for all services performed up to the effective termination date, and if RP terminates Client shall pay for all of the Services described in the SOW as if all of the Services had been performed.
Fees: Services are provided on a retainer and fixed fee basis, and unused hours expire at the end of each month. Travel, meals and lodging will be charged as described in the SOW, and if not so described, at its actual cost to Revenue Plus Inc. Any estimate given by RP of any charge whether for planning or any other purpose is only an estimate and is not contractually binding unless described in the SOW or these terms and conditions. Client will pay all invoices within thirty (30) days after the date of the invoice. Any undisputed amount remaining unpaid after payment is due shall accrue interest at the rate of 4% per month. Client shall pay all applicable sales, use, personal property or similar taxes, tariffs or governmental charges in connection with the services, exclusive of RP’s net income.
Required Consents: Prior to making your facilities, software, hardware, networks or other similar resources available to RP. Client will promptly obtain any licenses or approvals necessary for RP or its contractors to use, access and modify such resources to the extent necessary for RP to perform the services, including the development of any deliverables contemplated in the applicable SOW. RP will be relieved of its obligations to the extent Client’s failure to promptly obtain such licenses or approvals adversely affect RP’s ability to perform its obligations. If a third party asserts a claim against RP. as a result of Client’s failure to promptly obtain these licenses or approvals, Client shall defend, indemnify and hold RP harmless for any costs and damages that RP may incur in connection with such claim.
Acceptance: Acceptance of the services and/or deliverables shall be subject to the following acceptance procedure. Acceptance is deemed immediate if the services or deliverables are used in a commercial environment. Client shall accept or reject the deliverables (or portion of deliverable, if such deliverable is to be delivered in milestones) in writing within fifteen (15) days from receipt of deliverables (if any) and upon completion of the services. If Client rejects the services or deliverables Client shall clearly state in writing the reasons for any rejection noting how each deliverable issue deviates from the agreed upon criteria as detailed in the SOW. If Client does not accept or reject the services and/or deliverables in writing as set forth above, the services and deliverables shall be deemed to have been accepted by Client. If a service or a deliverable is rejected by Client in accordance with this section RP shall use reasonable efforts to promptly correct any nonconformance with the SOW.
Confidentiality: As used herein, “Confidential Information” includes, without limitation, any and all financial, technical, proprietary, confidential, and other information, including without limitation, data, reports, interpretations, forecasts, analyses, compilations, studies, summaries, extracts, records, knowhow, statements (written or oral) or other documents of any kind, to the extent they contain information concerning the business and affairs of RP or Client or its licensees (“Disclosing Party”), which the Disclosing Party provides to the other Party hereunder (“Recipient Party”), whether furnished before or after the date hereof, and regardless of the manner in which it was furnished. “Confidential Information” shall not include information which: (i) was or becomes generally available to the public other than as a result of a disclosure by the Recipient Party; (ii) was or becomes available to the Recipient Party on a non-confidential basis prior to its disclosure hereunder, provided that the source of the information is not bound by a confidentiality agreement or otherwise prohibited from transmitting such information by a contractual, legal or fiduciary duty; or (iii) was independently developed by the Recipient Party without the use of any Confidential Information. As used herein “person” means an individual, corporation, partnership, joint venture, limited liability company, association, trust, governmental entity and any other organization or entity and any group including any of the foregoing. As used herein, “Representatives” of any person means, collectively, its affiliates, divisions and subsidiaries and the shareholders, directors, officers, employees, contractors, agents, advisors members and controlling persons of such person and its affiliates, divisions and subsidiaries. Recipient Party agrees that it will hold the Confidential Information strictly confidential. Recipient Party agrees, that neither it nor its Representatives will, in any manner, directly or indirectly, communicate, publish, divulge or otherwise disclose, in whole or in part, Confidential Information to any person or use Confidential Information in any way, except in connection with the performance of the Services or otherwise in connection with this Agreement; provided, however, that Confidential Information may be disclosed to Recipient Party’s Representatives who need to know the Confidential Information for purposes of performing the Services. Recipient Party will be liable for any breach of this Agreement by its Representatives. Recipient Party shall not reverse-engineer, disassemble or decompile the Disclosing Party’s Confidential Information, except with the Disclosing Party’s prior written consent. Upon termination of this Agreement, the Recipient Party will if so requested by the Disclosing Party in writing promptly return all Confidential Information to the Disclosing Party or certify its destruction.
Warranty: RP warrants that the services will be performed in a competent manner in accordance with industry standards.
Exclusion of Certain Damages and Limitation of Liability: NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, LOSS OF REVENUE OR BUSINESS, LOSS OF GOODWILL OR ANY OTHER LOSS ARISING OUT OF OR IN ANY WAY CONNECTED WITH AN SOW OR THESE TERMS AND CONDITIONS, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL THE LIABIITY OF RP FOR ANY DIRECT DAMAGE EXCEED THE AMOUNT ACTUALLY PAID BY CLIENT FOR THE SERVICES AND DELIVERABLES PROVIDED IN THE SOW.
Time Limitation: Any claim that a party wishes to assert against the other which arises out of an SOW or these terms and conditions must be made in writing within one year of the time the claim accrued.
Governing Law: SOWs and these terms and conditions shall be governed by the laws of the Province of Ontario, excluding its conflicts of laws provisions, and the federal laws of Canada applicable therein. The courts in Ottawa Ontario shall have sole jurisdiction to deal with any disputes arising in relation herewith.
Relationship. The parties are not related and shall not be construed and shall not hold themselves out to be co-employers, joint venturers, partners or otherwise. Each party is solely responsible for all of its employees and contractors and its labour costs and expenses arising in connection therewith. Except as expressly provided herein, a party shall have no right to exercise any control whatsoever over the activities or operations of the other party, or commit the other party to any obligation or course of action.
Waiver/Severability: No waiver by any party to an SOW or these terms and conditions or of any breach of any of its provisions shall take effect or be binding upon such party unless in writing and signed by such party. Unless otherwise provided therein, such waiver shall not limit or affect the rights of such party with respect to any other breach. In the event that any term thereof becomes or is declared to be invalid or unenforceable, the remainder of the term shall be deemed amended to achieve as closely as possible the intended effect of the original term, and all remaining terms shall remain in full force and effect.
Assignment: Neither an SOW nor these terms and conditions, nor any rights or obligations thereunder, in whole or in part, may be assigned by Client without the prior written consent of RP. RP may assign any SOW or these terms and conditions to the purchaser of all or substantially all of its assets.